Privacy Policy
Introduction
At Zaxby’s, we value your privacy and take the protection of your personal information seriously. This Privacy Policy explains how we collect, use, and protect any data you provide while visiting our website. By using or interacting with this site, you agree to the privacy practices and terms described here. We are committed to maintaining your trust by ensuring your information is handled with care, transparency, and security at every step.
Information We Collect
We might gather the following types of information whenever you visit our website:
1. Personal Information
Personal Information We Collect
Contact Details
When you place an order, subscribe to our newsletter, or reach out through our contact forms, we may collect personal details such as your name, email address, phone number, and postal or billing information. This information helps us respond to your inquiries, process your orders, and deliver a better customer experience.
Account Information
If you create an account on our website or mobile app, we may collect your login details, preferences, and account settings to personalize your experience and make future visits easier and faster.
Payment Information
When making a purchase, we may collect certain payment details, such as your credit or debit card information. However, all transactions are processed securely through trusted third-party payment providers, and we do not store your full payment information on our servers.
2. Non-Personal Information
Cookies, Tracking, and Usage Data
Tracking Technologies
We use cookies, web beacons, and similar tracking tools to better understand how visitors interact with our website. These technologies may collect details such as your IP address, browser type, device information, and pages visited. This helps us enhance website performance, personalize your experience, and deliver content that’s more relevant to your interests.
User Interaction Data
We may also collect information about how you use our website, including which pages you visit, how long you stay, and the actions you take during your visit. This data allows us to analyze trends, improve navigation, and refine our services so that each visit is smoother, faster, and more enjoyable for you.
How We Use Your Information
How We Use Your Information
We use the information we collect for several important purposes, all aimed at improving your experience and maintaining the quality of our services:
1. To Provide and Manage Services
Your information helps us process orders, manage your account, and respond to your requests — whether that means delivering orders, handling inquiries, or offering customer support efficiently and accurately.
2. To Improve Our Website and Offerings
We analyze how visitors use our site to enhance performance, fix issues, and personalize content based on user preferences. This allows us to make the website more user-friendly and aligned with your interests.
3. To Communicate With You
We may contact you to share order updates, newsletters, special promotions, or important announcements. You can choose to unsubscribe or opt out of marketing communications at any time.
4. To Protect Our Website and Community
Your data helps us detect and prevent fraud, security breaches, or misuse of our services. We take these steps to ensure a safe, reliable, and trusted environment for all our users.
Sharing Your Information
Sharing of Personal Information
We respect your privacy and want to be transparent about how your data is shared. Zaxby’s does not sell or rent your personal information to third parties. However, in certain cases, we may share limited data with trusted partners to help us operate effectively and serve you better.
1. Service Providers
We may share your personal details with third-party service providers who assist us in running our website, processing payments, fulfilling orders, or delivering products. These partners are required to handle your information securely and confidentially, using it only for the purpose of providing their specific service.
2. Legal Obligations
We may disclose your information if required by law, such as to comply with a court order, subpoena, or other legal request. This ensures we meet our legal responsibilities and protect our rights and users.
3. Business Transfers
In the event of a merger, acquisition, or sale of Zaxby’s assets, customer information may be transferred to the new entity as part of that process. Any such transfer will be handled with the same level of privacy protection and care outlined in this policy.
Security of Your Information
We take strong measures to protect your personal information from unauthorized access or misuse. While we use industry-standard security practices, please note that no online system is completely secure, and we encourage users to share information with care.
Cookies and Tracking Technologies
We use cookies and similar tracking tools to enhance your browsing experience, analyze trends, and collect useful insights. These small files help us remember your preferences and track activity on our website. You can manage or disable cookies anytime through your browser settings, though doing so may limit access to some features or functions of the site.
Your Rights and Choices
Your Privacy Choices
Access and Update Your Information
You can view, update, or edit your personal details at any time by logging into your account or contacting us directly. We’re happy to help ensure your information stays accurate and up to date.
Opting Out of Communications
If you’d prefer not to receive marketing or promotional emails, you can unsubscribe anytime by following the link in our emails or by reaching out to us directly. Your preferences will be respected promptly.
Do Not Track Signals
Some browsers allow users to send “Do Not Track” (DNT) signals to websites. While our site does not currently respond to these signals, we remain committed to transparency and protecting your privacy choices.
Third-Party Websites
Our website may include links to third-party websites or services for your convenience. However, we are not responsible for the privacy practices, content, or security of those external sites. We encourage you to review the privacy policies of any third-party website before sharing your personal information.
Children’s Privacy
This website is not intended for children under the age of 13, and we do not knowingly collect personal information from minors. If we become aware that a child’s data has been provided to us by mistake, we will promptly delete the information to protect their privacy.
Changes to This Privacy Policy
We may update or modify this Privacy Policy at any time without prior notice. Any changes will be posted on this page along with an updated revision date. We encourage you to review this policy regularly to stay informed about how we protect and manage your personal information.
Conclusion
By using our website, you agree to the terms outlined in this Privacy Policy. We are dedicated to protecting your personal information and ensuring that your experience while exploring our menus and services is safe, seamless, and enjoyable.